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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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joe kelly

October 16, 2025

5  out of  5
rating by joe kelly
"My wife and I were shopping insurance premiums for Medicare Supplement Insurance. We spoke with Sarah Clifford at our local State Farm office. Over the course of two days we spoke with Sarah several times to address various issues for our individual needs. Sarah was always available to answer our questions and did it in both a personal and professional manner. We deal with a lot of people in call centers and regional offices. It was very refreshing to speak with a knowledgeable and friendly person who seemed to have a genuine interest in helping us. Thank You Sarah !!!!"
We responded:
"Hi Joe, Thank you so much for your thoughtful review! We’re thrilled to hear that Sarah was able to provide such personal, professional, and knowledgeable service while helping you and your wife navigate your Medicare Supplement options. It’s wonderful to know she made the process easy, clear, and refreshing compared to typical call center experiences — and that she could help you secure a reasonable price as well. We truly appreciate your kind words and recommendation. If you ever need anything in the future, we’re always here to help! Rich"
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Stella James

September 25, 2025

5  out of  5
rating by Stella James
"Paul is great to work with. He deserves a raise! Thank you so much for all your help. So professional and funny too!"
We responded:
"Hi Stella, Thank you so much for your wonderful review! We’re thrilled to hear that Paul provided such professional, helpful, and even fun service — we’ll be sure to pass along your kind words (and your raise suggestion 😉). We truly appreciate your feedback and are always here if you need anything in the future! Rich"
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eli burke

September 23, 2025

5  out of  5
rating by eli burke
"Amazing customer service- friendly, skilled, thorough, efficient, and patient. Rates are great!"
We responded:
"Hi Eli, Thank you for the fantastic review! We’re thrilled to hear that you experienced such friendly, skilled, thorough, and efficient customer service — and that our team’s patience and attention to detail stood out. We’re also glad we could help you secure a great price on your coverage. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything! Rich"
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Maureen Blesi

September 19, 2025

5  out of  5
rating by Maureen Blesi
"Sarah was Incredibly, knowledgable, friendly, and efficient. A pleasure!"
We responded:
"Hi Maureen, Thank you for the wonderful review! We’re so glad to hear that Sarah provided such knowledgeable, friendly, and efficient service — she truly strives to make the process a pleasure for every client. And we’re happy we could help you secure a great price as well. We appreciate your kind words and are always here if you need anything in the future! Rich"
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John Doyle

September 17, 2025

5  out of  5
rating by John Doyle
"Sarah is an absolute ANGEL and super awesome to work with!!"
We responded:
"Hi John, Thank you for the fantastic review! We’re so glad to hear that you had such a great experience with Sarah — she truly is wonderful to work with. And we’re happy we could help you secure a reasonable price as well. We appreciate your kind words and are always here if you need anything in the future! Rich"
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Anita Onofrio

September 5, 2025

5  out of  5
rating by Anita Onofrio
"Our experience with Sarah Clifford was nothing short of amazing. She was very knowledgeable and helpful and presented all of the information to us in a highly professional manner. She really heard what we were asking and helped tailor to our unique insurance needs. We cannot recommend her enough."
We responded:
"Hi Anita, Thank you for the wonderful review! We’re delighted to hear that Sarah delivered such a highly professional and knowledgeable experience from start to finish. Knowing she listened closely, understood your needs, and tailored coverage specifically for you means a lot to us. Providing clear, expert guidance is something we take great pride in. We truly appreciate your recommendation and the trust you placed in us. If you ever need anything in the future, we’re always here to help! Rich"
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Mark Hannon

August 28, 2025

5  out of  5
rating by Mark Hannon
"I called with an urgent request for a new policy to be setup so that I could pickup a new vehicle that I had purchased. Sarah helped me get this done quickly and efficiently."
We responded:
"Hi Mark, Thank you for the great review! We’re so glad Sarah was able to assist with your urgent request and get your new policy set up quickly and efficiently. Helping our clients stay on the road without delay is always a priority, and we’re happy we could make the process smooth for you. If you ever need anything in the future, we’re here to help! Rich"
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Michael Knoll

August 5, 2025

5  out of  5
rating by Michael Knoll
"Sarah C. was absolutely fantastic to work with! She helped me save money by bundling my home and auto insurance, and throughout the process, she was incredibly kind, professional, and responsive. Her communication was clear and timely, which made everything so easy. I highly recommend Sarah for any of your insurance needs — you’ll be in great hands!"
We responded:
"Hi Michael, Thank you so much for your review! We’re thrilled to hear that Sarah was able to help you secure a great price and save money by bundling your home and auto insurance. Delivering real value and meaningful savings is something we take pride in, and we’re glad the process felt easy and well-communicated from start to finish. We truly appreciate your recommendation and are grateful for the opportunity to earn your business. If you need anything in the future, we’re always here to help! Rich"
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Helena Woodruff

July 20, 2025

5  out of  5
rating by Helena Woodruff
"Sarah C. was so great to work with! Very kind and communicative throughout the whole process. Not to mention saving us money across the board by bundling all of our insurance. I would highly recommend working with her!"
We responded:
"Hi Helena, Thank you so much for your wonderful review! We’re thrilled to hear that Sarah provided such kind, communicative, and effective service throughout the process. Saving you money and making insurance easier to navigate is exactly what we strive for. We truly appreciate your recommendation and are grateful for the opportunity to help with your insurance needs. If you ever need anything in the future, we’re always here to help! Rich"
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Lynn Root

July 17, 2025

4  out of  5
rating by Lynn Root
"Sarah was a delight and solved ALL my problems in short order. In and out in an hour!!!"
We responded:
"Thank you Lynn, I am a happy we could help you in a timely manner."
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Gordon Merrill

July 16, 2025

5  out of  5
rating by Gordon Merrill
"Sarah Clifford has been amazing since day One. Wether it’s to pay a bill or add a policy she is right there making sure it’s taken care of correctly. I happily have sent her information to many people over the years. If you want 5 star service ask for Sarah. You won’t be disappointed."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear Sarah has been there for you from day one and continues to provide the 5-star service you deserve. We truly appreciate your referrals and your trust—it means the world to us!"
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Janet Hinzman

July 15, 2025

5  out of  5
rating by Janet Hinzman
"Sara worked hard to get me all set up in one afternoon. Great service!"
We responded:
"Thank you for your kind words! We’re so glad Sara was able to get everything set up for you quickly. We truly appreciate your trust in us and look forward to continuing to provide great service."
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Lee Larson

July 8, 2025

5  out of  5
rating by Lee Larson
"I spoke to Sarah Clifford at State Farm insurance and she worked with me to bundle home and a policy for two autos. She is local: Not in Hartford Connecticut! She addressed all my questions and concerns and in the end saved me $1,070.60 over my bundle policy from a previous insurer. She was friendly. pleasant, funny and competent. I now have a local State Farm Agent!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Sarah was able to answer all your questions, save you over $1,000, and make the process enjoyable along the way. We’re proud to have her on our team and happy you now have a local State Farm agent you can count on. Welcome to the State Farm family!"
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Gene Cullen

July 7, 2025

5  out of  5
rating by Gene Cullen
"What a pleasure speaking with a qualified agent. Sarah knew the questions to ask and the answers to my questions. Completely confident that I am receiving the correct coverage."
We responded:
"Thank you so much for the kind words! We're thrilled to hear that Sarah took great care of you. Making sure you feel confident and well-covered is exactly what we aim for. If you ever have any other questions or need anything at all, don’t hesitate to reach out. We truly appreciate your business!"
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Paddy McCarthy

May 26, 2025

1  out of  5
rating by Paddy McCarthy
"Terrible experience here. The agent failed to file the required forms with the underwriter, then got busy and never followed up with us. We ended up getting our policy cancelled and are now having a very difficult time finding insurance because we had a gap in coverage. Best to avoid this agent."
We responded:
"We're very sorry to hear about your experience and take feedback like this seriously. However, we've been unable to locate your name or details in our client records. We would greatly appreciate the opportunity to learn more and address your concerns directly. Please contact us at 802-229-5757 so we can review what happened and, if applicable, work to make things right. Our goal is always to provide reliable and attentive service, and we’re committed to continuous improvement."
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Bonnie JP Allen

April 22, 2025

5  out of  5
rating by Bonnie JP Allen
"I have been with State Farm for my home owners since I've owned my home. Last year in July I added auto insurance. A change I DO NOT regret Every time I have had a question or an issue about either policy, Sarah Clifford has been on top of it. This morning at 6 am I messaged her regarding the deer that my car hit at 430 am and SHE answered me, put me at easy with the claim process and expedited the submission. I am so thoroughly impressed with Sarah at Rich Jones AND State Farm that I will never go anywhere else! You ROCK!"
We responded:
"Hi Bonnie, Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear that you've had a great experience with both your home and auto insurance through State Farm. Sarah Clifford is truly an asset to our team, and we're so glad she was able to support you quickly and compassionately during a stressful morning. We’re grateful for your loyalty and trust in us — we’ll always be here when you need us. You rock, too!"
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Gloria Lastres

February 5, 2025

5  out of  5
rating by Gloria Lastres
"My husband and I have been with State Farm insurancr for over 30 years, here and in 1 other state. State Farm's customer service is top notch across the board! Today, we went into Rich Jones' office to renew our auto insurance policy. We have our home policy bundled through them too. We met with Sarah, the office manager. Her above and beyond service was first rate!! She made the process quick and easy, answered all our questions, and gave us all the time we needed. Whenever we've needed to file an auto claim, the process is straightforward, quick, they team up with mechanics, etc, and keep us in the loop at all times. They make the whole process as easy as a claim process can be. Peace of mind, that's what we've had these 30+ years with State Farm."
We responded:
"Thank you so much for taking the time to share your wonderful experience with us! We truly appreciate your loyalty to State Farm over the past 30 years. It's fantastic to hear that Sarah provided you with exceptional service during your policy renewal, making the process quick and easy. We pride ourselves on our customer service, and it's great to know that our efforts have provided you with peace of mind throughout your time with us. If you ever have any further questions or need assistance, please don’t hesitate to reach out. Thank you again for your kind words!"
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David Borland

January 13, 2025

5  out of  5
rating by David Borland
"Rich Jones State Farm agency earned my auto insurance business. My agent John Cochrane did his job. He was patient while I was making my decision. He also did a great job following up and answered all my concerns. The transaction from my old insurance co to State Farm was seamless. Payment options were easy to choose. Thanks."
We responded:
"Thank you for your kind words and for choosing Rich Jones State Farm for your auto insurance needs! We're thrilled to hear that John Cochrane provided you with the support and patience you needed during your decision-making process. It's great to know that the transition to State Farm was seamless and that you found our payment options convenient. If you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your business and look forward to serving you!"
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Kat Thompson Jerome

January 6, 2025

5  out of  5
rating by Kat Thompson Jerome
"Sarah and Richard are sent right from heaven"
We responded:
"Thank you!"
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Shawn Cochran

January 2, 2025

5  out of  5
rating by Shawn Cochran
"Sarah was great. Took the time to find a way to save me a lot of money. Highly recommend Sarah for all your insurance needs."
We responded:
"Shawn, Thank you for your kind review and i am glad we could help you save."
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Holly Woodworth

December 3, 2024

5  out of  5
rating by Holly Woodworth
"John was a delight to work with. He was knowledgeable of the insurance business and made the process very easy. Thanks John, your the best!!!"
We responded:
"Holly, i am glad you had a great experience with our office and John, Thank you for your kind review"
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Taylor Welch

November 25, 2024

5  out of  5
rating by Taylor Welch
"I want to give a shout out to Sarah Clifford at State Farm. She helped me tremendously today. I have been stressing over the price of car and home insurance lately and started shopping around which made me even more stressed. I originally was going to go through Allstate as they gave me a good quote but after having State Farm for homeowners insurance for 4 years now I decided to bundle with them again. I was literally about ready to pull the trigger with Allstate until the thought popped in my head to call State Farm. So I did! I couldn’t be anymore happier. Like seriously my anxiety has been through the roof lately so to say that my mind is at ease is a miracle. Sarah got me into an awesome rate for homeowners and after bundling my auto she saved me even MORE Money. Sarah helped me tremendously and literally put a smile on my face which is not easy to do when it comes to home or car insurance. I am very happy with my service and I am very happy to be officially back with State Farm for my Auto and Home insurance. If you want A+ professional service call Sarah Clifford, I guarantee you will be handled by exceptional service and will be left completely satisfied. Thank you so much Sarah!!!!!!"
We responded:
"Thank you so much for your kind review Taylor. I am glad we could make the process stress free for you. Sarah does wonderful work and I am happy she helped you as well. "
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Michael Goldberg

November 25, 2024

5  out of  5
rating by Michael Goldberg
"Sarah was extremely helpful in getting insurance for a property that proved to be challenging for many other carriers. The process only took about 10 minutes, and it was complete. Sarah was professional and quick to respond. I would highly recommend."
We responded:
"Michael, thank you for your review. I was very happy to hear we were able to assist you with your insurance difficulties. "
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Marcie Lewis

November 19, 2024

5  out of  5
rating by Marcie Lewis
"Saved me over $100 a month; friendly and quick- highly recommend"
We responded:
"Marcie, Thank you so much for your kind review. We truly value your recommendation."
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Eric Hasselberg

November 1, 2024

5  out of  5
rating by Eric Hasselberg
"Several weeks ago I contacted an insurance agent in Montpelier to buy homeowner insurance. I gave him all the information for the policy. After I heard nothing from him for over a week, I called to check on status. He did not remember me and had done nothing on my policy request. My local lawyer then recommended Sarah Clifford. I spoke with her and she provided a detailed proposal within a matter of hours. On top of that, she acted like she was happy to have my business. She could not have done a better job. If I could give her more than 5 stars, I would."
We responded:
"Thank you so much for sharing your experience, Eric! It's fantastic to hear that Sarah was able to provide you with a detailed proposal so quickly and made you feel valued. Your feedback means a lot to us, and we're delighted that Sarah exceeded your expectations. If you ever need anything else, don't hesitate to reach out!"