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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Monica Hobbs

August 26, 2023

5  out of  5 rating by Monica Hobbs
"Sarah Clifford was a true gem! She helped us with our home insurance when we bought our home and got us a really good rate that beat all other companies and she didn’t stop there once we were moved she got us a great bundle deal with our car and even that saved us money!! And when I was having issues with the apps she walked me though it and I was able to navigate all ways I could see our accounts - even when we were stressed o er the home buying part she made sure home and auto insurance wasn’t going to be an issue"


June 30, 2023

5  out of  5 rating by K B
"Sarah was professional, friendly, and patient. She made adding/changing policies very easy and when I have questions I know she’ll help me out!"

Tiffany Stark

May 12, 2023

5  out of  5 rating by Tiffany Stark
"A little over a year ago I was involved in a head on collision that was the fault of the other driver. The insurance company I had at the time was giving me the run around, was only going to pay for after market parts, and overall their customer service during a stressful, traumatic event was very poor. So I called Sarah Clifford, at Rich Jones - State Farm, explained my frustration with my current insurance, and Sarah said "let's get you a quote and get you on a better policy with State Farm". I have been a client now for over a year and wouldn't change anything. Sarah is always a call away if I have any questions about my policy. When she heard I was traveling, she reminded me that I have road side assistance with my policy, and if I pop into the office she always have a bright smile."

nashanda mcgee browman

May 12, 2023

5  out of  5 rating by nashanda mcgee browman
"Sarah was absolutely amazing with helping with our family car insurance and home insurance! Any time I had a question she’s quick to help"

Andrew Tate

May 11, 2023

5  out of  5 rating by Andrew Tate
"Sarah Clifford is great. Switched all my vehicles over in no time. Also made making changes to my policies quick and easy. Thanks Sarah for being an awesome agent!!"

Irene F

May 10, 2023

5  out of  5 rating by Irene F
"Wanted to post a review for our agent at State Farm, Sarah Clifford. She always goes above and beyond to help us, in small ways and large, and is a real asset in State Farm. She’s helped us with a couple of claims, saving us money in the process, which is not something that most insurance agents can do. She also ‘tells it like it is’ in a kind and compassionate way, which is super helpful when you’re dealing with potentially stressful situations and costs. I recommend her services highly and feel grateful that she is on our side and has our backs!"

Colleen Hurley

May 10, 2023

5  out of  5 rating by Colleen Hurley
"Sarah is the best! She got us all set for auto and home when we bought our house. We’re paying a LOT let than we were with Geico and Travelers."

Trevor Morse

April 24, 2023

5  out of  5 rating by Trevor Morse
"Sarah is an amazing insurance agent, always there to help when needed and takes care of anything we need insurance related. She’s very empathetic, kind and personable."

Chris Collins

April 24, 2023

5  out of  5 rating by Chris Collins
"Sarah Clifford was the best and so professional. She helped me realize my coverage and brought it up to standard!!"

Shelley Kendall

April 22, 2023

5  out of  5 rating by Shelley Kendall
"Sarah Clifford was an amazing help in my search for reasonable house insurance! Saved me 750 dollars AND had a great sense of humor and GREAT customer service skills! I STRONGLY recommend her for all of your insurance needs. You can find her at Rich Jones State Farm office in Montpelier VT."

Martha Nowlan

January 26, 2023

1  out of  5 rating by Martha Nowlan
"My personal and business insurance accounts were moved to Rich Jones from another State Farm agent when they closed their business. I had multiple accounts and wasn't notified of the change or welcomed by Rich Jones' office. I found out when I tried to contact my previous agent. Fast forward about 18 months to Jan 2023, and I receive a call from a debt collector about my business. The claim is that I have a workers comp bill that hasn't been paid. I reached out to Rich Jones' office, thinking that the whole "as a good neighbor" thing might have some authenticity. I told them that I never received any notices about this, and forwarded them an email where I had canceled my workers comp policy in March 2021. They responded with a claim to have left me one voicemail in June 2022 about the bill that went to collections. I asked for copies of the bills and they sent me copies of the notices that I would be sent to collections if I didn't pay, but not the initial bill. They are for a policy dated AFTER the term of the initial policy I had already canceled. So, they renewed my policy after I canceled it. They had also sent them to my previous address. I have email proof of updating my mailing address with State Farm. They still could have saved things from here with an apology and remedy. After a few emails, they are still telling me that I need to deal with the collections agency, and have made no apology to the multiple mess ups on their end. I used to send my clients to State Farm for homeowner's insurance, and never will again. I always make sure to get insurance through someone local so that there is a real person I can deal with. Turns out, they're just like the big guys who don't care about me."

Alexander Segura

December 3, 2022

5  out of  5 rating by Alexander Segura
"Great service. When i call everyone is super friendly and knowledgeable."

Dianne & Dick Muller

September 14, 2022

5  out of  5 rating by Dianne & Dick Muller
"I have had nothng less than excellent service from all the agents, but particulalry Sarah...she has dropped everything to help us in a particular bind, always ready to go the extra mile. Highly recommend!"

Jay Files

August 28, 2022

5  out of  5 rating by Jay Files
"Fast and friendly can't beat the price"

Eric & Patti Wahlberg

July 19, 2022

5  out of  5 rating by Eric & Patti Wahlberg
"We just switched our business and home insurance to Rich Jones State Farm, and we couldn't be happier. Our agent Sarah Clifford made the experience easy, painless and, yes, even fun! She really knows her stuff, and when you need something, she totally has your back, always ready to go above and beyond. In our experience, her client services are unparalleled. We couldn't recommend her more highly!"

Eric Baumann

July 10, 2022

5  out of  5 rating by Eric Baumann
"Cannot say enough good things about my experience buying insurance with Hal Matroni. I filled out a generic inquiry form online and had a reply AND insurance coverage for my 3 vehicles the next day. One of those vehicles being an imported Japanese van than I was unable to get insured via other companies I contacted. Hal had previous experience with such vehicles and was able to get me sorted out without a hiccup. Thanks again!"

Richard Fay

May 31, 2022

5  out of  5 rating by Richard Fay
"Sarah Clifford is the most prepared,efficient agent I have ever dealt with. She and State Farm are the only way to go. Five Stars !"

Sarah Tolson

May 18, 2022

5  out of  5 rating by Sarah Tolson
"This agency is always so helpful, professional and timely when I request documents for my clients. I'm always so happy when I see my clients will be opening a homeowner's insurance policy with them. I always know the client will be in good hands :) Shout out to Sarah and Rich for always being on top of everything!"

Beth Ramsdell

May 18, 2022

5  out of  5 rating by Beth Ramsdell
"Rich Jones' agent, Sarah, is wonderful to work with. I was calling from Nevada to get renter's insurance in Vermont which I thought would be a nightmare. Sarah took care of everything, including sending proof to the property management company and gave me some great information regarding other tasks that will need to be accomplished once the move is complete. Thank you!"

Arthur Therrien

May 2, 2022

5  out of  5 rating by Arthur Therrien
"Extremely happy with the service and professional staff very informative Sarah was excellent to work with I can’t say enough good about my experience thank you Sarah and State Farm"

Jessica Terry

February 25, 2022

5  out of  5 rating by Jessica Terry
"Hal.was quick to get out insurance changed for us"

Stephen Viens

January 31, 2022

5  out of  5 rating by Stephen Viens
"I can't recommend them enough , as a new driver who had never dealt with car insurance before I was worried about making the wrong choice but I've never had any reason regret choosing this agency . I usually deal with with Ryan Moroch who has always taken the time to explain things to me and has never tried to sell me anything I didn't need . The one time I had a payment issue all it took was a 5 minute phone call ."

mark fraser

January 28, 2022

5  out of  5 rating by mark fraser
"Very nice people to deal with. Plus State Farms in Austin Insurance Company. Thanks for the great service mark"

TheGuntar BlackTooth

October 15, 2021

5  out of  5 rating by TheGuntar BlackTooth
"Just doing business, very honest and informative."

Dave Madison

January 28, 2021

5  out of  5 rating by Dave Madison
"I dealt with Nicole Lee. She was great, as always, extremely helpful, polite and made us super easy for me. Great price, great coverage. Very happy. Thanks Nicole!"