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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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lpmorrow

July 9, 2026

5  out of  5
rating by lpmorrow
"A friend recommended switching to this agency, and we're glad we did. They respond promptly to calls and have saved us a lot of money. I especially appreciate how easy it is to meet with them in person."
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PennyPincher

July 7, 2026

5  out of  5
rating by PennyPincher
"Had a great experience procuring insurance for my converted bus to motorhome (Skoolie). Paul V. was able to get me a very fair quote with a very quick two day turnaround even though my needs were extremely niche and not easy to quote."
We responded:
"Thank you for your kind review. I am glad Paul was able to assist ."
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Brian Schwartz

July 7, 2026

1  out of  5
rating by Brian Schwartz
"I used them for years but for the past few months the communication has been horrible and nobody cares to call or respond to appointments. So many better options. I've tried calling and leaving messages 3 times. Maybe they've gone out of business. Don't use this company."
We responded:
"Brian,
I reviewed the voicemails from the past few weeks and found your message. I sincerely apologize that we did not respond as quickly as we should have.
We've already implemented a new procedure to help ensure that no voicemail is missed in the future. We have also reached out to you and will continue working to contact you until we have addressed your concerns and met your needs.
Again, I apologize for missing your original voicemail and appreciate your patience and understanding. We value your business and look forward to resolving this for you."
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chriatian burke

June 27, 2026

1  out of  5
rating by chriatian burke
"For a local company I expected more communication and community. I was sure wrong to have gone with this group. Horrible communication. No follow through. They say one thing and then do something differently. Trust was an assumption and boy I feel cheated."
We responded:
"Chriatian,
Thank you for your feedback. We take concerns about communication and follow-through very seriously. However, we've been unable to locate any record of you in our client system based on the name associated with this review. It's possible there has been a misunderstanding or that this review was intended for another business. If you believe you've interacted with us, we'd appreciate the opportunity to look into your concerns. Please contact us directly with your name and any details about your experience so we can investigate and address the situation. We value honest feedback and are committed to treating everyone with fairness and respect.

Sincerely,

Rich Jones State Farm "
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Kris Luce

May 19, 2026

5  out of  5
rating by Kris Luce
"Rich is a GREAT GUY - On the rare occasion I lose a client to State Farm, I always feel warm and fuzzy inside if I know that client is with Rich - he's a great guy and while I don't know anything about State Farm, I'm confident he does. Cheers Rich!"
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Mary

May 12, 2026

5  out of  5
rating by Mary
"Loved working with Sarah Clifford. She made it easy and made it stress/anxiety free. Only regret that I haven’t gone with State Farm from the beginning!"
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Donald Simonini

April 24, 2026

5  out of  5
rating by Donald Simonini
"Tanner was the most knowledgeable and professional agent I have ever delt with"
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Tina Sherwood

April 14, 2026

5  out of  5
rating by Tina Sherwood
"It has been such a pleasure working with Sarah Clifford for our home insurance in Vermont. She is friendly, knowledgeable and efficient - everything we are looking for in an insurance agent. Highly recommend."
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tolya s.

April 3, 2026

5  out of  5
rating by tolya s.
"Sara was incredible. Super helpful, efficient and had tons of knowledge."
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Grace Hurley

March 11, 2026

5  out of  5
rating by Grace Hurley
"Sarah was such a breath of fresh air in the process of finding affordable and comprehensive insurance!!! She was kind, thorough in her explanation of what each plan offered and extremely humane and personable. I feel blessed to be covered by State Farm❤️"
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Mary Barnett

February 23, 2026

5  out of  5
rating by Mary Barnett
"Sarah Clifford was very helpful and I feel great about having her for my new insurance agent."
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Chris Robin

December 23, 2025

5  out of  5
rating by Chris Robin
"I have been working with Rich Jones Agency for a couple decades and they are a pleasure to work with. Sarah specifically helped me to maintain/reduce auto costs in a time where most rates are going up! She's a real rockstar (both personable and super knowledgeable)! Highly recommended."
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joe kelly

October 16, 2025

5  out of  5
rating by joe kelly
"My wife and I were shopping insurance premiums for Medicare Supplement Insurance. We spoke with Sarah Clifford at our local State Farm office. Over the course of two days we spoke with Sarah several times to address various issues for our individual needs. Sarah was always available to answer our questions and did it in both a personal and professional manner. We deal with a lot of people in call centers and regional offices. It was very refreshing to speak with a knowledgeable and friendly person who seemed to have a genuine interest in helping us. Thank You Sarah !!!!"
We responded:
"Hi Joe,
Thank you so much for your thoughtful review! We’re thrilled to hear that Sarah was able to provide such personal, professional, and knowledgeable service while helping you and your wife navigate your Medicare Supplement options. It’s wonderful to know she made the process easy, clear, and refreshing compared to typical call center experiences — and that she could help you secure a reasonable price as well.
We truly appreciate your kind words and recommendation. If you ever need anything in the future, we’re always here to help!

Rich"
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Stella James

September 25, 2025

5  out of  5
rating by Stella James
"Paul is great to work with. He deserves a raise! Thank you so much for all your help. So professional and funny too!"
We responded:
"Hi Stella,
Thank you so much for your wonderful review! We’re thrilled to hear that Paul provided such professional, helpful, and even fun service — we’ll be sure to pass along your kind words (and your raise suggestion 😉).
We truly appreciate your feedback and are always here if you need anything in the future!

Rich"
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eli burke

September 23, 2025

5  out of  5
rating by eli burke
"Amazing customer service- friendly, skilled, thorough, efficient, and patient. Rates are great!"
We responded:
"Hi Eli,
Thank you for the fantastic review! We’re thrilled to hear that you experienced such friendly, skilled, thorough, and efficient customer service — and that our team’s patience and attention to detail stood out. We’re also glad we could help you secure a great price on your coverage.
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything!

Rich"
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Maureen Blesi

September 19, 2025

5  out of  5
rating by Maureen Blesi
"Sarah was Incredibly, knowledgable, friendly, and efficient. A pleasure!"
We responded:
"Hi Maureen,
Thank you for the wonderful review! We’re so glad to hear that Sarah provided such knowledgeable, friendly, and efficient service — she truly strives to make the process a pleasure for every client. And we’re happy we could help you secure a great price as well.
We appreciate your kind words and are always here if you need anything in the future!

Rich"
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John Doyle

September 17, 2025

5  out of  5
rating by John Doyle
"Sarah is an absolute ANGEL and super awesome to work with!!"
We responded:
"Hi John,
Thank you for the fantastic review! We’re so glad to hear that you had such a great experience with Sarah — she truly is wonderful to work with. And we’re happy we could help you secure a reasonable price as well.
We appreciate your kind words and are always here if you need anything in the future!

Rich"
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Anita Onofrio

September 5, 2025

5  out of  5
rating by Anita Onofrio
"Our experience with Sarah Clifford was nothing short of amazing. She was very knowledgeable and helpful and presented all of the information to us in a highly professional manner. She really heard what we were asking and helped tailor to our unique insurance needs. We cannot recommend her enough."
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Mark Hannon

August 28, 2025

5  out of  5
rating by Mark Hannon
"I called with an urgent request for a new policy to be setup so that I could pickup a new vehicle that I had purchased. Sarah helped me get this done quickly and efficiently."
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Michael Knoll

August 5, 2025

5  out of  5
rating by Michael Knoll
"Sarah C. was absolutely fantastic to work with! She helped me save money by bundling my home and auto insurance, and throughout the process, she was incredibly kind, professional, and responsive. Her communication was clear and timely, which made everything so easy. I highly recommend Sarah for any of your insurance needs — you’ll be in great hands!"
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Helena Woodruff

July 20, 2025

5  out of  5
rating by Helena Woodruff
"Sarah C. was so great to work with! Very kind and communicative throughout the whole process. Not to mention saving us money across the board by bundling all of our insurance. I would highly recommend working with her!"
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Lynn Root

July 17, 2025

4  out of  5
rating by Lynn Root
"Sarah was a delight and solved ALL my problems in short order. In and out in an hour!!!"
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Gordon Merrill

July 16, 2025

5  out of  5
rating by Gordon Merrill
"Sarah Clifford has been amazing since day One. Wether it’s to pay a bill or add a policy she is right there making sure it’s taken care of correctly. I happily have sent her information to many people over the years. If you want 5 star service ask for Sarah. You won’t be disappointed."
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Janet Hinzman

July 15, 2025

5  out of  5
rating by Janet Hinzman
"Sara worked hard to get me all set up in one afternoon. Great service!"
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Lee Larson

July 8, 2025

5  out of  5
rating by Lee Larson
"I spoke to Sarah Clifford at State Farm insurance and she worked with me to bundle home and a policy for two autos. She is local: Not in Hartford Connecticut! She addressed all my questions and concerns and in the end saved me $1,070.60 over my bundle policy from a previous insurer. She was friendly. pleasant, funny and competent. I now have a local State Farm Agent!"